Privacy Policy

1. Information We Collect

Account information you provide when you register — such as your name, business name, email address, phone number, and billing details.

Business data you and your team enter into the platform — including products, customers, orders, inventory, and staff records — which we process on your behalf.

Technical and usage data collected automatically, such as your IP address, device and browser type, and how you interact with the Services, used to operate, secure, and improve them.

Payment details are handled by our third-party payment processors; we do not store full card numbers on our systems.

2. How We Use Your Information

To provide, maintain, and improve the Services and to deliver the features you and your business rely on.

To process subscriptions, billing, and transactions, and to send service-related communications such as receipts and security notices.

To provide customer support and respond to your requests.

To send product updates and marketing where you have agreed to receive them — you can opt out at any time.

To detect, prevent, and address fraud, abuse, and security issues, and to comply with our legal obligations.

3. How We Share Information

With service providers who help us run the platform — such as hosting, payment, analytics, and delivery partners — under agreements that require them to protect your data.

With your business: data entered into a business account is accessible to authorised members of that business according to their roles and permissions.

Where required by law, regulation, or legal process, or to protect the rights, property, and safety of WaoBiz, our users, and the public.

In connection with a merger, acquisition, or sale of assets, in which case we will notify affected users.

We do not sell your personal information.

4. WaoCard App: Location and Health Data

The WaoCard app (including WaoWao and WaoFit) uses your location, when you allow it, to show businesses near you, alert you when you are near one of your store cards, and confirm real visits to businesses for WaoWao rewards.

Step data (WaoFit step goals). If you turn on step goals in WaoFit, WaoCard asks for permission to read your daily step count from Health Connect on Android or Apple Health on iPhone. We only read step counts: we never read any other health or fitness data, and we never write anything to Health Connect or Apple Health.

What we keep: the app reads your step totals for the last seven days. For a day on which you reach the step goal (currently 10,000 steps), we store the date and that day’s step total on your WaoCard account, so we can award WaoWao Points and Respect for it. Totals for days below the goal are not stored.

Who sees it: only you see your step counts. If you choose to share your WaoFit goal on your Wao Profile Card, or join a Fit Squad, others see the number of step-goal days you have reached, not your step counts.

What we never do: we do not sell step data, use it for advertising or marketing, share it with businesses on WaoCard or WaoBiz, or use it to make decisions about credit, insurance, or eligibility. It is used only to run WaoFit step goals and their rewards. It is processed by our hosting providers under the same protections as the rest of your data.

Our use of information received from Health Connect adheres to the Health Connect Permissions policy, including its Limited Use requirements. Data read from Apple Health is handled in line with Apple’s HealthKit rules.

Turning it off: you can stop sharing steps at any time by turning off step permission in Health Connect (Android) or in Apple Health under your profile, Apps, WaoCard (iPhone). To delete step data we already hold, contact us at support@waobiz.com.

5. Data Retention

We retain personal and business data for as long as your account is active and as needed to provide the Services, comply with our legal and accounting obligations, resolve disputes, and enforce our agreements. You may request deletion of your data subject to those obligations.

6. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing.

To exercise these rights, contact us using the details below. We will respond in line with applicable data-protection law.

7. Data Security

We use industry-standard technical and organisational measures — including encryption in transit, access controls, and regular monitoring — to protect your information. No system is completely secure, so we cannot guarantee absolute security.

8. International Transfers

Your information may be processed in countries other than your own. Where it is, we take appropriate steps to ensure it remains protected in accordance with this policy and applicable law.

9. Children's Privacy

The Services are intended for businesses and are not directed at children under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "last updated" date. Material changes may also be communicated by email or in-app notice.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact WaoBiz Technologies at support@waobiz.com.